Hours & Scheduling

 The health and safety of my clients is very important to me.  If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic.  

If you have been in close contact with a person infected with COVID-19,

I ask that you please reschedule your appointment for 5 days past the date of contact.   

Masks are now completely optional.  I do not wear a mask, but I am happy to accommodate any request  to wear a mask if that is important to you.  

Your freedom of choice, comfort and the ability to relax is just as important as your health and safety. 

 

Please arrive a few minutes early for your appointment time to complete an intake form (new clients only) and to ensure we have time to discuss your goals for the session.  

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Payment Options - I accept cash, check, Venmo and HSA debit/credit cards.

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Late Policy - I totally understand that Waterville isn't the easiest town to get around and traffic can be challenging.  If you are late, I will do my best to fit in your entire appointment if it doesn't cause me to run late for the next client.  However, if I have to shorten your appointment you will still be charged the total amount for the service booked.  Please plan to arrive a few minutes early.  I want you to relax and not feel stressed or rushed. 

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Cancellation Policy - Amid the ongoing uncertainty of COVID-19, I have modified the cancellation policy to offer greater flexibility to all of my clients. I hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule because you are not feeling well, I understand and request for you to please contact me as soon as possible to reschedule.  If you need to cancel for any other reason, 24-hour advance notice is graciously requested.  I rely on booked appointments for my income and livelihood and advance notice allows me time to rebook your appointment.  Last minute cancellations will be charged 100% of the missed appointment.

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No Show Policy - If you no show, please call or text and let me know you're okay.  When a client doesn't show up for a massage, I assume something has happened.  I know how serious you are about feeling your best.  Please don't no show...it really stinks...and I will ask to be compensated for the full amount of your missed appointment.